Client Testimonials

Praise and commendations from our clients

Client Testimonials

There’s noting that pleases us more than receiving commendations about our live-in care service and our wonderful and kind carers.

Our 2021 client survey results were amazing. 100% of our clients who completed the survey rated the quality of our care as outstanding, very good or good, and 96% feel that Mumby’s offers outstanding, very good or good support for wellbeing, dignity and respect of their clients.

Here is a selection of testimonials from our clients:

“Thanks again for everything. Your kindness, patience and professionalism are outstanding and much appreciated.”
“I have seen Jo benefit from your care over the last few weeks to an extraordinary degree.”
“Elizabeth has proved to be the answer to all our prayers with her understanding, compassion and sympathy.”
“The continuity of care is excellent and much appreciated.”
“We will miss Victoria; she was very good with Patricia and worked so hard to support her. Whilst we are very sad to lose my Mum it is a consolation that she had such lovely carers and that with your help we were able to give Mum the best option of remaining in her own home for the last nine months of her life.”
Client’s daughter sent to Care Coordinator, Beatrice.
“We would like to thank all concerned with our mothers care from Mumby’s. I have worked in elder care for 25 years myself and found everyone at Mumby’s to be excellent from management to care staff. Everyone wants the best for their loved ones and nothing is too much for this amazing company, they embraced Mum’s care with respect and kindness at all times. I would highly recommend Mumby’s to anyone.”
Charlotte – Daughter of Client
“I felt overwhelmed with how to cope with my mum’s care but after contacting Mumby’s I was so reassured. Since the assessment, Mum has been provided with first-class care. Everybody at Mumby’s has been kind and supportive, nothing is too much trouble. Mum and I are both very happy.”
Kim – Daughter of Client
“Tremendously helpful. My father is particularly difficult with increasing dementia issues. The team helped me navigate through these testing times. The manager and her team have the patience of saints!
Mumby’s carers treated my parent with the respect and dignity he required during a difficult time of his life. Mumby’s took time to find a carer that would suit in a particularly demanding situation and so we could carry on maintaining a standard of life for my father that he needed until the end. We are very grateful.
I was very pleased with the support and care we received from Mumby’s Homecare Support. They were responsive to our needs and made sure an appropriate (excellent) carer was assigned to us. I would strongly recommend Mumby’s for live-in care.”
James – son of Client
“After a series of falls by my 86-year-old mother who lives with my disabled father, I was recommended Mumby’s amongst other care agencies. After telephoning around to find out the best, fastest solution, I was most impressed by Mumby’s response, the manager’s obvious concern and care and also offering the best and fastest solution. We were visited the next day to meet my father and discuss his/our needs, she then came back to me later that night with a few carer proposals and duly arrived with a lovely lady from Slovakia the following day.
A difficult transition for my father to accept care meant things were far from simple. Mumby’s was supportive all the way through and enormously helpful in the way they handled the situation. We are now on our third carer from the agency, a delightful French lady who has settled in very well. Each hand over has been very well handled and Mumby’s have been very sensible about the pricing. I could not recommend them enough.”
Stephen – Son of Client
“Having had very little experience with a care company previously, Mumby’s team have been nothing more than exceptional in their support, care and professionalism in assisting us. They have been so understanding both to the client and to us.
Their knowledge, communication and consideration of a very difficult situation has proven to be invaluable. They work as a team along with other faculties which has enabled us to focus on the decisions that need to be made and not to be immersed in the anxiety of a stressful situation.
We would not hesitate to recommend Mumby’s.
Their staff are a pleasure to work with, their on-site care people are of a very high standard, they have supported and reassured us throughout and most importantly their knowledge and connections have been so helpful to us in understanding an area we knew very little about.
If you need a reliable, professional care company Mumby’s is the company you need to use.”
Fiona, Daughter-in-law of Client