Mumby's Live In Care

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Live-in Care
FAQs

Our passionate and friendly team has great insight into care. Here they answer Live-in Care FAQs using their wealth of experience and knowledge. 

Explore Live-in Care

Call For A Friendly Chat On: 01865 391187

CQC 'Outstanding' rating

Mumby’s Outstanding Team
Answer your Live-in Care FAQs

We have been delivering outstanding live-in care since our inception in 2002. Using our experience of answering many questions together with the understanding of how you feel when your loved one needs extra support, we hope to answer some questions that are frequently asked. This is by no means an exhaustive list so if you have a specific question that we haven’t answered here, please contact our helpful team and we’ll be pleased to personally chat it through.

Yes, you can read more about live-in care on our live-in care page. Also, the Live-In Care Hub provides a wealth of information and advice on live-in care and links to other relevant resources.

Mumby’s live-in care is especially cost effective when a couple living at home requires some support. Our live-in care for couples can also help relieve the burden of care from the more able partner who might be struggling to care for their partner. Mumby’s offers a free assessment to all potential clients to assess your care needs. Our detailed care assessment will help you plan for dealing with practical issues effectively and wherever possible, introduce new ideas that could quite simply make life better for everyone involved.

Mumby’s has over 120+ carers. In anticipation of holidays or absences you will be introduced to an alternative carer so that when your main carer is away you will have a cover carer who you already know and who knows you. We will always try to send you a carer you know when your carer is away.

Mumby’s are a specialist live-in care agency. We provide live-in care for the elderly who are frail, need extra support, or just simply want the companionship and security that comes with round-the-clock care. We also help adults with physical and mental disabilities and have specialist carers that can provide care to high-dependency clients with complex care needs. We care for clients with Dementia and Alzheimer’s, Parkinson’s, MS, cerebral palsy, stroke, brain injury, spinal injury and cancer. We can also provide short-term support during convalescence care to help you recover after an operation or medical illness, compassionate palliative care and respite for carers. Find out more.

Mumby’s Live-in Care is regulated by the Care Quality Commission (CQC), an independent regulator of health and social care in England. CQC makes sure health and social care services provide people with safe, effective, compassionate, high-quality care. We are proud to have achieved an outstanding rating with CQC. You can read our CQC report here.
Mumby’s offers a second option for live-in care, our Introductory Service. Mumby’s find and introduce you to a live-in carer who you will liaise with and pay directly. The live-in carers undergo a rigorous registration process, so you have peace of mind about the person you’ll welcome into your home. You can find out more here. 

Costs of care depend greatly on an individual’s needs, their location and the level of service they receive. Live-in care is not more expensive than a care home but comparable and you get much more included. With live-in care you have a dedicated carer, providing one-to-one care who lives with you and is available to help you throughout the day and night. They build a strong relationship with you so they know what you like to eat and do, your daily routines and even when you are off colour or your health is of concern. At Mumby’s we believe that live-in care is the best option and passionately deliver an excellent service that helps people to continue to live safely and happily in their own home.

If living independently has become unsafe, challenging or isolating then it may be time to consider a live-in carer. It is the perfect solution for those who wish to remain in the comfort of their own home. To accommodate a live-in carer the home will need to have a spare bedroom for the carer to sleep in.
Mumby’s offers a free, no-obligation meeting to all potential clients. We will visit you and your loved one to carry out a detailed care assessment where we will advise you on the level of care needed, help you plan the best way forward such as dealing with practical issues effectively and introduce new ideas that could make life better for everyone involved. Arrange an assessment.

Our office is based in Oxfordshire. For our Introductory service we can support people across the UK. For our fully managed service, we provide care in Oxfordshire and all its surrounding counties including Berkshire, Buckinghamshire, Hampshire, Wiltshire, Dorset, Somerset, Warwickshire, Bedfordshire, Herefordshire, Northamptonshire, Gloucestershire, Middlesex, Surrey and into London. Call us today on 01865 391 187 to discuss care options.

Mumby’s was established in 2002 and our team has decades of experience in health and social care. Our founders, Ann and Trevor Mumby, are from healthcare backgrounds. They are passionate about providing an excellent service that helps people to continue to live safely and happily in the home they love.
Ann Mumby is a nurse and care-home professional and to this day we remain an independent, family-led business that focus on providing outstanding one-to-one live-in care for our clients and a high level of personal attention to their families. Mumby’s Live-in Care is rated outstanding with the Care Quality Commission and our team goes the extra mile to demonstrating their commitment to providing excellent service.
When you choose Mumby’s you also have the benefit of a service with care options; a fully-managed and CQC regulated service or our introductory service that vets and introduces self-employed carers to clients, ensuring a successful pairing between both. All in the safe hands of Melanie Edmunds who has 15 years of experience working within the Introductory sector. 

Yes. Our professional staff are available around the clock to meet your needs. Clients are given a 24/7 emergency phone number so someone can always be contacted. You will also have your own care manager, a single point of contact who works with you and can help to coordinate with other health and care professionals, including getting you to your doctor or other appointments when necessary.

Live-in care is an all-inclusive set price per week. You will not have additional charges for unsociable hours as your carer lives with you and is available to attend as needed, with necessary breaks included! However, bank holiday charges may apply.

Yes, Mumby’s provides live-in carers to suit your individual needs and situation. With our fully-managed service, the kind and warm carers are all professionally trained by our training department and go through a thorough recruitment process by our in-house recruiter. Mumby’s carers provide trustworthy and personal high-quality care tailored to your specific needs and wishes, guided by a care manager allocated to you, who will support you and your family as well as the carer. 
Mumby’s Introductory service has a rigorous recruitment process for all of the self-employed live-in carers. The Mumby’s team get to know the carers in order to best match them for your care needs.

Yes. Our flexible service can offer live-in care in retirement communities, assisted living facilities and hospitals.

Mumby’s senior management team perform regular quality assurance visits and supervision of carers to ensure outstanding quality care. Our care managers keep in touch with carers on a regular basis to support them and supervise their work. We survey our clients twice a year and work in cooperation with families to ensure our quality of care remains exceptional. Carer’s daily notes are electronically recorded and can be reviewed daily by clients and our care managers. 

We have a team dedicated to finding out your needs, requirements and preferences to ensure that we can match the right carer for you. Our clients should feel 100% confident in telling us what they do and don’t want in a carer so we can make the right match. We will offer you carer profiles of carers who we think make a good match that you can choose from. We will introduce you to your carer before the placement begins if time is available.

At Mumby’s Live-in Care, we have created an optimal training process that efficiently slots into recruitment procedures, meaning that a carer can be interviewed, trained, and placed in less than a week. We start the process with a 2-day online training with our training manager, which allows carers from all over the world to start training straight after the interview. We cover a range of applicable and valuable topics in providing our care services. The training program is based on the Care Certificate principles, endorsed by Skills for Care. 
We also empower our carers with practical skills including manual handling, first aid and medication administration. Furthermore, we provide specific training around dementia care for which, the tools and the resources are provided by Trevor Mumby. This includes coaching for carers and The Smile File. What is more, we encourage staff to professionally progress and obtain qualifications such as level 2 & 3 NVQ in Health & Social Care.
Read more 
 
For self-employed carers registered with Mumby’s Introductory Service, any training on the CV is verified and further training can be offered.

 

Letting someone into your home requires trust and until you get to know your carer, we understand that you’ll rely on us to send someone that you can really depend upon. All of our carers are carefully interviewed and screened. Complete and thorough professional reference and criminal background checks are standard.

All carers employed with Mumby’s Live-in Care are insured and receive ongoing training and support from Mumby’s.
All self-employed carers with Mumby’s Introductory Service go through a rigorous registration process including: 
  • In-depth interview
  • Assess oral and written English skills
  • ID verification
  • Two references are obtained and verified as authentic
  • Any training on CV supported by signed certificates
  • Enhanced DBS obtained
  • Overseas police check obtained if required
  • Hobbies and interests of the carer discussed

We pay the carers if our clients have a fully managed package. For those who choose the introductory package, they will be responsible for paying the carer directly.