Fully Managed Care Service

Our fully managed live-in care service

From the moment you speak to Mumby’s, our caring team will treat you and your loved one as a member of our family. In our initial chat we will take the time to find out the specific needs and desires of your loved one. We will arrange a no obligation assessment of your loved ones needs ad use all the information to out together a personal care plan.

We will then find the perfect carer for your loved one. All of our carers are carefully chosen and fully

trained with the right professional skills. We take care to choose carers with personal skills such as compassion, respect and a sense of humour. We consider your loved one’s care needs, values, pastimes and outlook on life with the compatible experience, personality and interests of our carers. You receive profiles of our best-matching carers for you to make the final choice.

Each client has a main carer and a support carer to cover time off. Your loved one is never left without care. It is important to us that your loved one enjoys continuity of care. A care manager is allocated and can answer any questions. They liaise with the carers to ensure everything runs smoothly and any changing needs or circumstances are responded to appropriately.

We regularly review each client’s case to maintain the right level of support. We can quickly and flexibly increase our service if needed. We work closely with you and your loved one to make sure everyone is happy.

Your concerns understood

Deciding to allow a new person into your life and your home, can be an extremely difficult and challenging process. We recognise and understand the fears you will naturally have and aim to provide peace of mind to our clients and their family. Mumby’s employ and train only the best carers, we then meticulously match the needs and preferences of our clients and their families with our support team.

You can rest assured that our experienced team know that some clients have preferences and sensitivities that can be awkward to discuss. They are dedicated to supporting you and your family through this process. We provide you with options and choices to suit your needs, no matter how delicate you might feel they are.

What does our fully managed care service include?

With our fully managed care service we do just that. We completely manage your loved one’s live-in care service and support both the client and the carer.

We create a detailed care plan. We have a pool of carers to choose from and cover is automatically provided for holidays, sickness and time off. We will make sure your carer is well-matched. We employ your carer and take care of their salary and tax. We also train our professional carers to a very high standard. Carers are covered by Mumby’s insurance. We arrange travel to and from the placement. We provide 24/7 on call advice and support for you and your carer. You will pay us directly for your carer.

Our managed service is regulated by the CQC and subject to reviews and assessments. We have an outstanding rating from CQC. This service is favoured by most of our clients for total peace of mind. It is particularly valuable for people whose informal caring network isn’t close at hand.

What are the key benefits of Mumby’s fully managed live in care agency?

Regulated by the Care Quality Commission with Outstanding rating

As a fully managed live-in care agency, we are regulated by the Care Quality Commission (CQC) and we are proud to have an outstanding rating.

Choosing a live-in care provider that is regulated by the CQC provides you with the assurance that you have chosen an organisation that complies with fundamental and essential standards of care. It ensures that your loved one receives care that is professional, caring, responsive and well-led.

Continuity of care

Your loved one lives with their dedicated carer who builds a strong relationship with and understanding of your loved ones needs. When they need time off, we will make sure your loved one always has the support of a live-in carer.

24/7 support

Mumby’s is one of the only live-in care providers that provides an out of hours service. Someone will always answer your call on that emergency number if you need them.

Managed carer employment

We manage your carer so you don’t need to. We look after all the responsibilities associated with employing a carer. All of our professional carers go through a rigorous recruitment process. We select and screen our live-in support staff very carefully through pre-employment interviews and reference checks. Mandatory DBS police checks are carried out and regularly reviewed for all Mumby’s employees. We pay your carer directly and take care of tax and national insurance.

Training and Professionalism

Our stringent employment and comprehensive staffing process emphasises professionalism, expertise and qualifications. Mumby’s are very proud to have an exceptionally high retention rate of care staff because they are valued and supported in their roles. It is important to us that we look after our staff so they can concentrate on looking after you.