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Author name: Georgiana Ciobotaru

elderly lady with her pet dog

Loneliness in lockdown: how the Covid-19 pandemic is affecting the elderly

Many of us have experienced loneliness in lockdown. According to a survey by the Mental Health Foundation, one in four respondents said they had feelings of loneliness in the “previous two weeks”. This was up from one in ten before lockdown. We have adapted to using new technologies which have at least partly made up for the lack of in-person connection. However, for many older people, this has not been possible. While lots of older people are comfortable using technology such as Skype and Zoom to stay in touch, this is certainly not the case for everyone. There are many factors that affect how likely a person is to experience loneliness. According to the Age UK report All the Lonely People: Loneliness in Later Life, people aged 50 and over are more likely to be often lonely if they: Six tips on how to support a loved one if you are worried they may be experiencing loneliness in lockdown 1.      Visiting an older person to prevent loneliness in lockdown Many people are confused about the rules around visiting their older relatives during the lockdown. If you provide care for someone, whether that is doing their grocery shopping or helping them with everyday care, you are still allowed to do so. However, you should not visit them if you are showing any symptoms of Covid-19. Nor should you visit if you have been asked to self-isolate by NHS Test and Trace. The rules around visiting people in care homes is a little different. Each care home will have their strategy; however, they should allow you to visit your loved one where possible. Again, you should not do so if you experience symptoms or are self-isolating. If the care home has an outbreak of coronavirus then visits will not be possible. Keeping up your visits is a great way to reduce elderly loneliness in lockdown. Even if it is just a chat at the doorstep, it will make a big difference to your loved one to have some connection. 2.      Make regular phone calls and video calls to help prevent loneliness in lockdown If it is not possible to visit your loved one in person, then a regular phone call is the next best thing. A regular call will give your loved one something to look forward to as well as providing an opportunity for them to talk through any worries or problems they may be experiencing. It is very important to make time to listen to your loved one’s worries as opening up can make them feel much less lonely and isolated If your loved one is confident with technology, they might like to have a video call using technology such as Skype or Zoom. If they don’t yet know how to use these technologies then a visitor or carer may be able to teach them, so they can stay in contact with other family members, too. You may even consider buying your loved one a tablet if they do not already have a device suitable for video calls. These are often simpler to use than PC’s or laptops and a lot more affordable. Encourage younger family members to contact their older relatives, too. May older people are missing seeing grandchildren and great-grandchildren, so, wherever possible encourage them to join in with video calls or phone their grandparents themselves if they are old enough. Of course, for some older relatives’ video calls and even phone calls are not possible. In this case, it is important to ensure that the care you have in place for your loved one is providing for their emotional needs. A home carer can offer invaluable support for an older person living alone and can significantly reduce feelings of loneliness in lockdown. 3.      Send cards and letters to boost feelings of connection In our digital age, many of us have forgotten the art of letter writing. But a letter or card can really brighten a person’s day. Your loved one can also reread the letter whenever they are feeling lonely. You might also encourage younger family members to write letters and cards and send pictures to their older relatives. A drawing from a grandchild would be sure to put a smile on your loved one’s face. 4.      Offer practical support to combat isolation in lockdown Even if the amount of face to face contact you have with your loved one is limited you can still offer practical support. You can ask if they need anything and arrange orders and deliveries for them. You could also make them a care package with mood-boosting treats such as flowers, fancy toiletries, healthy treats, magazines, puzzle books or anything else that may bring them some cheer. 5.      Keep them healthy to improve wellbeing People with poor health are more likely to experience negative emotions such as low mood, loneliness and anxiety. Do whatever you can to help your loved one stay as healthy as possible. Encourage them to eat properly and arrange to deliver them fresh food if necessary. Though it is tempting to spoil your loved one with chocolates and bottles of wine, make sure these are occasional treats only. You can also encourage them to stay as active as possible. This could be by walking around the garden with them or working through some chair exercises together. 6.      Help them keep their independence All of us can relate to restrictions on our life causing us stress, anxiety, low mood and loneliness right now. It’s natural to feel sad when we can’t do what we want. This can be far worse for older people during the lockdown. Making sure your loved one can choose their routines, such as when to go to bed and what to eat, can significantly improve their mental health. You can also encourage your loved one to take part in activities they enjoy so they feel more fulfilled. Perhaps you could help your loved one order a new novel, DVD or craft activity to pass the

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Live-in Carer with client in Oxford

Information on providing the safest care during Covid 19

Keep your loved ones safe with Mumby’s Homecare Support Mumby’s understands the worry families are facing about caring for their loved ones during the ongoing pandemic. We know you want the certainty that your loved one will be well looked after. You need to find the safest care during Covid 19. Our professional, caring and skilled team are reassuringly doing their utmost to keep our clients safe. We are pleased that we have zero cases of Covid 19 amongst our clients and carers. Live-in care is a safe choice during Covid 19 and we explain why. We also outline the measures Mumby’s have introduced during the pandemic to keep safe your loved one and our carers. A message from Ann Mumby Managing Director and Founder “As a family-run business, providing outstanding care is a core value that runs throughout our teams. We care passionately for our elderly clients and those with complex conditions. Not only do we care about the practical difficulties that the pandemic has brought for the elderly and vulnerable and their families, but we also care about the emotional worries and implications of this formidable situation. We care dearly about our caring team who work tirelessly to sensitively support our clients and their families, however needed.” “Reassuringly, we have had zero cases of Covid-19 amongst our clients and carers. We bring a wealth of nursing and professional home care experience and embrace the government guidance. Our carers are doing a fabulous job of safely taking care of our clients in their homes. Mumby’s provides quality care and applies safety measures to keep everyone as protected as possible during the coronavirus pandemic.” Why live-in care is the safest care during Covid 19 Live-in care is the safest form of care during the pandemic. Our carers proactively monitor the health and wellbeing of your loved one and effectively respond as necessary. This is not achievable in a care home. Client’s families can be reassured their loved one is receiving the very best safe care during the pandemic. Care in your loved one’s home has significantly less risk of infection than care homes. Carers will come into contact with significantly fewer people. They also follow the recommended infection control guidance given by the government. Our carers provide social and emotional support for your loved one. They help them to stay connected with friends and family using video conferencing and other online platforms. This protects your loved one from exposure to potential infection. The carer will collect medication, groceries and other immediate needs. Motivation can be needed sometimes with daily routines. Our carers can prompt and inspire your loved one to exercise and participate in stimulating activities, to eat nourishing, home-cooked meals of their preference, or to take their medications. Continuing to live in familiar surroundings can support wellbeing and mental health especially with heightened anxiety levels during Covid 19. If your loved one has a pet, they will bring pleasure whilst spending more time at home. Being able to carry on with daily life and routines can also bring stability and reassurance. Clients living with a complex condition such as dementia, Parkinson’s or Multiple Sclerosis are supported with routines essential to promote their overall health and wellbeing. Measures Mumby’s has introduced to provide the safest care during Covid 19 As a result of the coronavirus pandemic, we introduced additional measures to protect our clients and our staff. These include:

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Mumby’s Homecare shortlisted for Innovation in Care at Care Hero Awards

Mumby’s Homecare shortlisted for Innovation in Care at Care Hero Awards Here at Mumby’s Homecare, we are delighted to be shortlisted for the Innovation in Care at the Care Heroes Awards that honours innovations and recognises creative thinking by individuals or teams which helped ensure that service users continued to receive outstanding care during the pandemic. The Mumby’s Directors, Ann, Trevor and Joel Mumby Mumby’s team are always looking for new innovative ways of working to improve the outstanding live-in care they provide to all of their clients, as well as helping and offering the highest level of support to their carers to achieve this. During the pandemic, Mumby’s Homecare Support launched two innovative ways of working to address new homecare needs and provide a safer way of working: •             The prepaid Carercard •             Feebris AI tool for early diagnosis of vulnerable patients. The Carercard Carercard is a prepaid card to allow carers to shop for cared ones with ease, and manage the household expenses without exchanging cash between carers, families and retail outlets. Both the carer and the family have the ability to view the card’s balance and spend online at any time. Having a Carercard provides peace of mind, spend control and security of money handling in the home for the family. It makes the carer’s life easier as they can shop for the household across all retail stores and manage the budget online. During Covid 19 there has been a shift to instore card payment and an increase in online shopping. Both of these are addressed using the Carercard making shopping simple, transparent and safer. Head of Commercial, Joel Mumby said: “Mumby’s recognised that best practice for payment of groceries is required during the pandemic to keep both the carer and the client as safe as possible. We have supported Carercard for the pandemic benefits it offers as well as its general household money management advantages. It is available to our clients who wish to take part in the service, as part of the outstanding care package we provide.” Peter Hayes, Co-founder of Carercard said: “We were pleased to meet with Mumby’s before we created Carercard and we ensured Mumby’s was our first care provider signed up as soon as we completed a successful technical trial. The early uptake shows there is a need and good usage, particularly during Covid 19 and that Mumby’s were right to be keen to deploy this innovation and make payments easier and safer for both their clients and their carer community.” The Feebris AI platform The Feebris AI platform connects a range of point-of-care devices, such as digital stethoscopes, heart monitors and wearables, and collates this clinical data by way of an easy-to-use app. It provides a 360 view of the client’s condition with actionable diagnostic outputs so the carer can provide the right tailored care to their client. This means that carers can identify health risks and any deterioration of their clients. It can assist the carer to triage the client’s day-to-day health needs and employ the capabilities of remote clinicians. With the ongoing crisis, the Feebris platform minimises exposure to potential infection outside the home for clients whilst providing a proactive approach to their health and care management. Marta, Mumby’s Carer said: “Feebris is easy and we have fun too. It’s very helpful if somebody is at high risk of a stroke or heart attack. When they are feeling unwell you can check their health so quickly and precisely. I would like to have something like this for my parents in Poland.” How Feebris works to assist health care. Joel Mumby said: “We welcome new technologies that offer a proactive approach to providing safe and quality care for our clients during the pandemic. The Feebris app allows our care staff to go the extra mile and monitor the health of their cared=for client. It negates the need for unnecessary GP visits and potential infection exposure whilst offering peace of mind that a client’s health is monitored and if needed the right help can be arranged and whenever possible is delivered safely online or remotely.”    If you would like to find out more about these innovative ways of providing outstanding and personal care for our cared-for clients or you’d like more information about the live-in care we offer, please contact us, speak to a member of our friendly team today on freephone 0800 505 3511 or email info@mumbys.com.

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Elderly couple

Post-Operative Care at Home

Outstanding post operative care at home To help your loved one recover as quickly as possible If your loved one is in hospital or going in for an operation, you might want to consider how best to help them recover after their surgery. Post operative care at home allows your loved one to recover in the familiar and comfortable surroundings of their home whilst receiving support with day today tasks and the specialist healthcare they need. We care for lots of post-operative patients who have had operations including hip or knee surgery, cataract and other eye surgeries, hernia repair surgery and cancer surgery and treatment. What is post operative care at home? Post-operative home care is specialist care tailored to meet the needs of patients coming home from the hospital after surgery. The type and level of post-op home care required will vary by patient and their condition. Patients returning home after an operation can be quite anxious about managing their daily routine and post-operative needs. A post-operative home carer can provide them with all the support and care they need during their convalescence and recovery, so they feel secure and comfortable and can get back to a normal level of independence and well-being as soon as possible. A live-in care service can help with medication, pain control and dressing changes, general support with personal care and household chores and emotional care and companionship. Why is post operative care at home needed? With post operative care at home arranged, your loved one may be discharged sooner from the hospital so that they can recover in the comfort of their own home. Your loved one may have limited mobility or sight after their operation. Post operative live in care provides a constant companion to ensure the safety of your loved one, reduce their risk of a fall and help them stand and move around. They might feel more tired than usual as their body is putting energy into recovering. A live-in carer can help with the household tasks such as shopping, general cleaning, laundry, and preparing meals so that your loved one can concentrate on their recovery. A live-in carer can help with personal care such as bathing, showering and dressing. These tasks can be difficult in the first days or weeks following surgery. What Mumby’s carers do to support your loved one after surgery Our specialist carers are trained to provide all the necessary health care and support required after surgery. They will work with medical professionals to create an individual support plan for your loved one to ensure they are kept comfortable and recover quickly. This plan will include measures such as: In addition to providing health care, our carers will take care of everything required to support your loved one, including providing nutritious meals and taking care of chores. Of course, emotional support and companionship are equally crucial in ensuring your loved one feels comfortable and recovers quickly. Our carers are always on hand to provide emotional support and friendship. To facilitate this, we match our clients carefully with a suitable carer to ensure that a genuine relationship can develop based on compatible personalities and shared values. With our planning and support, your loved one can relax knowing that everything is being taken care of. This will help their recovery as well as ensuring they can enjoy time with their family and friends. We will do everything possible to ensure your loved one recovers quickly and can resume their normal daily life. Why choose Mumby’s post operative care at home? Cost of post operative care at home We will confirm the weekly cost of live-in care for your loved one once we have conducted a free, without obligation and thorough assessment of their care needs. At Mumby’s, we treat our clients as part of our extended family so that they get so much more than a care package. What types of care are available? Our post-operative support care will be tailored to your loved one’s individual circumstances and provide the exact level of support they require. You can arrange care in advance of your loved one’s surgery, so everything is in place when they need it. Our specialist support is available 24 hours a day, 7 days a week. Emergency support We understand that it is sometimes difficult to know when you may need our support as situations can change fast. You also may not get much notice of your loved one’s discharge from hospital. If you need emergency post-operative care, please contact us so we can fast track your enquiry. Further information Of course, it is worrying and stressful when a loved one needs an operation, and you may be concerned about what to do to ensure they receive the right care and support. If you have any concerns, contact us to speak to one of our friendly team members. They will explain all aspects of post-operative care and outline what we at Mumby’s can offer. You can call us free on 0800 505 3511 to find out more.

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Elderly man on beach

Caring for Elderly Parents – 4 Practical Steps to Take

As our parent’s age, they may need support to continue to enjoy a happy and healthy life. Here are 4 practical steps to take when caring for elderly parents As your parents age, you may suspect that they are beginning to need help in certain areas of life. However, you may not be sure of the best way to provide appropriate help in a supportive way. Obviously, you want your parents to be happy, healthy and safe but you want them to continue to have as much independence as possible, too. To help you decide the best course of action, here are 4 things you should consider when caring for elderly parents at home. 1. Take a look at your parent’s needs The idea of caring for elderly parents can be overwhelming. We are often unsure of what exactly they need and what help we should provide. Breaking this issue down into key areas and assessing each one, can help you make a clear and practical plan and you can work out the best way to go about helping your elderly parents. To start, look at your loved one’s life and check how well they are coping in the following 7 areas: From your observations, you can work out any areas in which they need extra support as well as assessing whether any support they are already getting is enough. For example, you may find that your parent is coping well with everyday chores and meal preparation but is rather isolated and lonely. In this case, you might arrange for a regular visit from a home carer or for someone to take them to social activities. As another example, if you find that your loved one isn’t eating properly, you can arrange for meals on wheels, or for a carer to visit daily to prepare and cook healthy meals to their taste. 2. Think about your own needs and skills Most of us would like to help our parents as much as possible and take care of them ourselves. However, this is not always the best solution. You need to consider your own needs and abilities. Take into consideration any health needs of your own, as well as whether you have the skills required. Caring for elderly parents can be a difficult job and specialist carers will be thoroughly trained in areas such as lifting, administering medication, elderly nutrition and potential medical issues such as cognitive decline or mental health. They can then provide this care allowing you to use your visits to simply enjoy the company of your parent. Of course, there may well be areas in which you can provide the best support for your parents. For example, you may provide company, arrange to see to any safety issues around the home or help them with finances and administration. The key is to match your needs and abilities to the tasks you do to help your parent. You can then seek additional support from a specialist in areas where you do not have the necessary expertise. 3. Include your parent in the process Helping older parents can be tricky. Getting older can be a difficult experience and many older people fear losing their independence and having less control over their lives. To ease their fears, involve them as much as is possible in the process. Often, our parents are resistant to changes such as having a ‘stranger’ in the house or accepting help. If you can involve them in the process, they will feel like they have some control and maybe more open to trying different courses of action. You may need to start with small changes that are not too intrusive and then build on these once your parent begins to see the benefits. Having a carer come in once a week to do some household chores is often a good place to start as it gets your loved one used to having someone come into the home. In addition, when this person is well-chosen, your loved one will begin to see them as a friend rather than a stranger. Of course, you must always make the safety of your loved one a priority so if they have urgent needs relating to health and safety you may have to intervene even if they resist. However, with patience, it is usually possible to negotiate a plan that is acceptable to everyone. 4. Explore the options for caring for elderly parents Once you have established what care needs are required, you can discuss the available options with your loved one. There are many different choices from residential care to live-in carers or regular home care visits. Together, you can decide the best way to meet your parent’s additional needs. Possible solutions include specific services such as meals on wheels or transport to appointments. For more extensive needs you may choose to have a regular home carer or live-in carer to help your loved one with personal care, household chores and meals. Live-in carers can provide an extensive range of assistance, from nursing care to looking after a pet, and have the benefit of allowing your loved one to remain in their own home and keep to their usual routines. Even if your loved one has serious medical needs or issues such as dementia, a specialist carer can allow your loved one to stay in the comfort of their own home surrounded by their own things.

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Fireworks

Outstanding Live-in Care

We are now rated Outstanding for Live-in Care On the 12th of February 2019, Mumby’s were awarded Outstanding for their Live-in Care provision by the Care Quality Commission (CQC). They are the UK’s governing body for all health and care services. This goes to show that time and effort from all our excellent staff has really paid off. The company is more than just the office, it is all of our care staff on the front line who are really promoting the positive culture and caring, family orientated company ethos. Governing body The CQC regulates every registered care company in the UK that directly employs its carers. Inspections are carried out every 1 – 3 years but may be more often if the service is not performing well. There are 5 standards that are handed out. No rating – Suspended rating or services under appeal Inadequate – The service is not fit for purpose and is generally shut down until they have demonstrated significant improvements. Requires improvement – the service isn’t performing as well as it should, and we have told the service how it must improve. Good – The service is performing well and meeting the CQC’s expectations Outstanding – The inspected service is performing exceptionally well. The CQC inspect in 5 categories, Safe, Effective, Caring, Responsive and Well Led. Mumby’s were previously ‘Good’ in all categories but have since been awarded Outstanding in Effective and Well Led. Where we have improved The effectiveness of the service had improved to outstanding. This was mainly due to our constant monitoring of our clients, training, our carers well being and also working with other agencies to keep up to date with new research and initiatives. The leadership and management had also improved to Outstanding. Our vision and commitment to provide high quality, person centered care is the reason we were awarded the top rating . We had also put in place effective management systems to cover specific areas and encourage continuous learning and collaboration. What’s Next Achieving Outstanding is not the end for Mumby’s quest for high quality care. There is still a mountain to climb in terms of achieving Outstanding in other categories. There are very few companies who have achieved 5 outstanding ratings. For any well-run care company this should be the target. Just maintaining our ratings will be tough enough so we are constantly looking to improve to achieve outstanding in other areas. To read our full report follow this link to the CQC’s website. Or to find service near you please contact us here

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