We are now Outstanding!
On the 12th February 2019 Mumby’s Homecare Support Ltd were awarded Outstanding by the Care Quality Commission (CQC). They are the UK’s governing body for all health and care services. This goes to show that time and effort from all our excellent staff has really paid off. The company is more than just the office, it is all of our care staff on the front line who are really promoting the positive culture and caring, family orientated company ethos.
The CQC regulates every registered care company in the UK that directly employs its carers. Inspections are carried out every 1 – 3 years but may be more often if the service is not performing well. There are 5 standards that are handed out.
No rating – Suspended rating or services under appeal
Inadequate – The service is not fit for purpose and is generally shut down until they have demonstrated significant improvements.
Requires improvement – the service isn’t performing as well as it should, and we have told the service how it must improve.
Good – The service is performing well and meeting the CQC’s expectations
Outstanding – The inspected service is performing exceptionally well.
The CQC inspect in 5 categories, Safe, Effective, Caring, Responsive and Well Led. Mumby’s were previously ‘Good’ in all categories but have since been awarded Outstanding in Effective and Well Led.
Where we have improved
The effectiveness of the service had improved to outstanding. This was mainly due to our constant monitoring of our clients, training, our carers well being and also working with other agencies to keep up to date with new research and initiatives.
The leadership and management had also improved to Outstanding. Our vision and commitment to provide high quality, person centered care is the reason we were awarded the top rating . We had also put in place effective management systems to cover specific areas and encourage continuous learning and collaboration.
Achieving Outstanding is not the end for Mumby’s quest for high quality care. There is still a mountain to climb in terms of achieving Outstanding in other categories. There are very few companies who have achieved 5 outstanding ratings. For any well-run care company this should be the target. Just maintaining our ratings will be tough enough so we are constantly looking to improve to achieve outstanding in other areas.